TRAINING INFORMATION TECHNOLOGY SERVICE MANAGEMENT (ITSM)
TRAINING PENGENALAN INFORMATION TECHNOLOGY SERVICE MANAGEMENT (ITSM)
TRAINING MANAJEMEN PELAYANAN IT
This course aims at raising individual’s understanding of, and
competence in IT Service Management as described in the best practice
or best framework such as in ITIL.
This course provides IT Managers and Practitioners with a practical
understanding of the key concepts, principles, processes and functions
that enables successful IT Service Management provision. It also
prepares delegates for the ITIL Foundation Certificate Examination.
The course is based on the ITIL best practice service lifecycle
approach.
The purpose of this IT Service Management to help the delegates to
define Service and to comprehend and explain the
concept of Service Management as a practice, and moreover is to
certify that the candidate has gained knowledge of the ITSM
terminology, structure and basic concepts and has comprehended the
core principles of ITSM practices as referenced in the ITIL.
Information Technology Service Management (ITSM) Training Objectives
* Describe the concept of Good PRACTICE
* Define and explain the concept of a SERVICE
* Define and explain the concept of SERVICE MANAGEMENT
* Define and distinguish between FUNCTIONS, ROLES and PROCESSES
* Explain the PROCESS model
* List the characteristics of PROCESSES (Measurable, Specific
results, CUSTOMERS, and Responds
Information Technology Service Management (ITSM) Training Audience
* Managers involved and related in the IT operations
* IT staff and executives involved in risk management and business
process improvement
* Information technology professionals involved in projects that are
concerned, in part, with the automation of business processes
* IT Managers and Practitioners involved in the strategy, design,
and implementation and ongoing delivery of business-used IT
services and who require an insight into Service Management best
practice
* Individuals who require a basic understanding of the ITIL
framework and how it may be used to enhance the quality of IT
service management within an organization
Information Technology Service Management (ITSM) Training ContentsÂ
* Introduction
* Service Management as a Practice
* Service Lifecycle
* Processes covering Service Strategy, Service Design, Service
Transition, Service Operation and Continual Service Improvement
* Generic Concepts and Definitions
* Workshop/Case Study I in ITSM (ITIL V3)
* Key Principles and Models covering Service Strategy, Service
Design, Service Transition, Service Operation and Continual
Service Improvement
* Functions
* Framework Exercise I (ITILV3)
* Roles
* Key Principles and models of ITSM
* The types of service provider
* The five major aspects of Service Design
* The service V model
* The Continual Service Improvement model
* Technology and Architecture
* Revision
* Mock Examination
Information Technology Service Management (ITSM) Training MethodsÂ
* Presentation
* Discussion
* Case Study
Information Technology Service Management (ITSM) Training Lead
Instructor
Dr. Ir. Fauzi Hasan. MM, MBA, and Team
JADWAL TRAINING TAHUN 2026
03 – 04 Januari 2026 | 16 – 17 Januari 2026
06 – 07 Februari 2026 | 20 – 21 Februari 2026
05 – 06 Maret 2026 | 19 – 20 Maret 2026
03 – 04 April 2026 | 23 – 24 April 2026
07 – 08 Mei 2026 | 21 – 22 Mei 2026
05 – 06 Juni 2026 | 25 – 26 Juni 2026
09 – 10 Juli 2026 | 23 – 24 Juli 2026
06 – 07 Agustus 2026 | 20 – 21 Agustus 2026
04 – 05 September 2026 | 18 – 19 September 2026
08 – 09 Oktober 2026 | 22 – 23 Oktober 2026
06 – 07 November 2026 | 26 – 27 November 2026
04 – 05 Desember 2026 | 18 – 19 Desember 2026
Metode Training
- Tatap Muka/offline
- Online via zoom
Kota Penyelenggaraan jika offline :
- Bandung
- Jogjakarta
- Surabaya
- Jakarta
fasilitas yang didapatkan
- Training Kit Eksklusif
- Tas
- Name Tag
- Modul
- Flash disk
- Ballpoint
- Block Note
- Souvenir
- Harga yang Reliable
- Trainer Kompeten di bidangnya
- Pelayanan Maksimal untuk peserta
- Penjemputan dari dan ke bandara
Investasi :
Public training : Rp. 4.500.000 (minimum 3 pax)
In House Training : on Call
