TRAINING INFORMATION TECHNOLOGY SERVICE MANAGEMENT (ITSM)

TRAINING PENGENALAN INFORMATION TECHNOLOGY SERVICE MANAGEMENT (ITSM)

TRAINING MANAJEMEN PELAYANAN IT

This  course  aims  at  raising  individual’s  understanding of, and
competence  in IT Service Management as described in the best practice
or best framework such as in ITIL.

This  course  provides  IT Managers and Practitioners with a practical
understanding of the key concepts, principles, processes and functions
that  enables  successful  IT  Service  Management  provision. It also
prepares  delegates  for  the ITIL Foundation Certificate Examination.
The  course  is  based  on  the  ITIL  best practice service lifecycle
approach.

The  purpose  of  this  IT Service Management to help the delegates to
define Service and to comprehend and explain the

concept  of  Service  Management  as  a  practice,  and moreover is to
certify   that   the  candidate  has  gained  knowledge  of  the  ITSM
terminology,  structure  and  basic  concepts and has comprehended the
core principles of ITSM practices as referenced in the ITIL.

Information Technology Service Management (ITSM) Training Objectives
* Describe the concept of Good PRACTICE
* Define and explain the concept of a SERVICE
* Define and explain the concept of SERVICE MANAGEMENT
* Define and distinguish between FUNCTIONS, ROLES and PROCESSES
* Explain the PROCESS model
* List   the  characteristics  of  PROCESSES  (Measurable,  Specific
results, CUSTOMERS, and Responds

Information Technology Service Management (ITSM) Training Audience
* Managers involved and related in the IT operations
* IT  staff  and executives involved in risk management and business
process improvement
* Information technology professionals involved in projects that are
concerned, in part, with the automation of business processes
* IT  Managers  and  Practitioners involved in the strategy, design,
and  implementation  and  ongoing  delivery  of  business-used  IT
services  and  who require an insight into Service Management best
practice
* Individuals   who  require  a  basic  understanding  of  the  ITIL
framework  and  how  it  may  be used to enhance the quality of IT
service management within an organization

Information Technology Service Management (ITSM) Training ContentsÂ

* Introduction
* Service Management as a Practice
* Service Lifecycle
* Processes  covering  Service  Strategy,  Service  Design,  Service
Transition, Service Operation and Continual Service Improvement
* Generic Concepts and Definitions
* Workshop/Case Study I in ITSM (ITIL V3)
* Key  Principles  and  Models  covering  Service  Strategy, Service
Design,   Service  Transition,  Service  Operation  and  Continual
Service Improvement
* Functions
* Framework Exercise I (ITILV3)
* Roles
* Key Principles and models of ITSM
* The types of service provider
* The five major aspects of Service Design
* The service V model
* The Continual Service Improvement model
* Technology and Architecture
* Revision
* Mock Examination

Information Technology Service Management (ITSM) Training MethodsÂ
* Presentation
* Discussion
* Case Study

Information   Technology   Service  Management  (ITSM)  Training  Lead
Instructor

Dr. Ir. Fauzi Hasan. MM, MBA, and Team

JADWAL TRAINING TAHUN 2026

03 – 04 Januari 2026 | 16 – 17 Januari 2026

06 – 07 Februari 2026 | 20 – 21 Februari 2026

05 – 06 Maret 2026 | 19 – 20 Maret 2026

03 – 04 April 2026 | 23 – 24 April 2026

07 – 08 Mei 2026 | 21 – 22 Mei 2026

05 – 06 Juni 2026 | 25 – 26 Juni 2026

09 – 10 Juli 2026 | 23 – 24 Juli 2026

06 – 07 Agustus 2026 | 20 – 21 Agustus 2026

04 – 05 September 2026 | 18 – 19 September 2026

08 – 09 Oktober 2026 | 22 – 23 Oktober 2026

06 – 07 November 2026 | 26 – 27 November 2026

04 – 05 Desember 2026 | 18 – 19 Desember 2026

Metode Training

1. Tatap Muka/offline
2. Online via zoom

Kota Penyelenggaraan jika offline :

1. Bandung
2. Jogjakarta
3. Surabaya
4. Jakarta

fasilitas yang didapatkan

1. Training Kit Eksklusif
   • Tas
   • Name Tag
   • Modul
   • Flash disk
   • Ballpoint
   • Block Note
   • Souvenir
2. Harga yang Reliable
3. Trainer Kompeten di bidangnya
4. Pelayanan Maksimal untuk peserta
5. Penjemputan dari dan ke bandara

Investasi :

Public training : Rp. 4.500.000 (minimum 3 pax)

In House Training : on Call