TRAINING ISO/IEC 20000: IT SERVICE MANAGEMENT

TRAINING PENGENALAN ISO/IEC 20000

TRAINING PENERAPAN IT SERVICE MANAGEMENT

IT SERVICE MANAGEMENT OBJECTIVE
* Explain the purpose and intent of the ISO 20000 standards
* Describe the requirements of ISO 20000
* Understand the IT Service Management cycles
* Understand the purpose and requirements of ISO 20000 as a tool for
the continual improvement of the service management.

IT SERVICE MANAGEMENT TRAINING OUTLINE

Day  1:  Introduction  to the IT Service Management based on ISO 20000
Standard
* Overview of the ISO 20000 Service Management standard
* Scope and applicability
* Requirements for a management system
* Planning and implementing ITSM (PDCA)

Day 2: Launching and implementing ISO 20000 standard
* Service delivery processes:
+ Service Level Management
+ Service Reporting
+ Capacity Management
+ Service Continuity and Availability Management
+ Budgeting and accounting for IT Services
+ Information Security Management
* Release Process
* Resolution Process (Incident and problem management)

* Relationship   Process   (Business   Relationship   and   Supplier
Management)
* Control Process (Configuration and Change Management)
* Alignment  of ITIL and ISO 20000 standard
* Implementing a documentation management framework
* Case study

INSTRUKTUR

Mokhammad Hadi Cahyono, ST.

JADWAL TRAINING TAHUN 2026

03 – 04 Januari 2026 | 16 – 17 Januari 2026

06 – 07 Februari 2026 | 20 – 21 Februari 2026

05 – 06 Maret 2026 | 19 – 20 Maret 2026

03 – 04 April 2026 | 23 – 24 April 2026

07 – 08 Mei 2026 | 21 – 22 Mei 2026

05 – 06 Juni 2026 | 25 – 26 Juni 2026

09 – 10 Juli 2026 | 23 – 24 Juli 2026

06 – 07 Agustus 2026 | 20 – 21 Agustus 2026

04 – 05 September 2026 | 18 – 19 September 2026

08 – 09 Oktober 2026 | 22 – 23 Oktober 2026

06 – 07 November 2026 | 26 – 27 November 2026

04 – 05 Desember 2026 | 18 – 19 Desember 2026

Metode Training

1. Tatap Muka/offline
2. Online via zoom

Kota Penyelenggaraan jika offline :

1. Bandung
2. Jogjakarta
3. Surabaya
4. Jakarta

fasilitas yang didapatkan

1. Training Kit Eksklusif
   • Tas
   • Name Tag
   • Modul
   • Flash disk
   • Ballpoint
   • Block Note
   • Souvenir
2. Harga yang Reliable
3. Trainer Kompeten di bidangnya
4. Pelayanan Maksimal untuk peserta
5. Penjemputan dari dan ke bandara

Investasi :

Public training : Rp. 4.500.000 (minimum 3 pax)

In House Training : on Call