TRAINING ISO/IEC 20000: IT SERVICE MANAGEMENT
TRAINING PENGENALAN ISO/IEC 20000 TRAINING PENERAPAN IT SERVICE MANAGEMENT IT SERVICE MANAGEMENT OBJECTIVE * Explain the purpose and intent of the ISO 20000 standards * Describe the requirements of ISO 20000 * Understand the IT Service Management cycles * Understand the purpose and requirements of ISO 20000 as a tool for the continual improvement…
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