TRAINING ISO 20000: 2011
TRAINING PENGENALAN ISO 20000: 2011
TRAINING PEMELIHARAAN IT SERVICE MANAGEMENT
This qualification training covers the knowledge required to gain an
understanding of the content and requirements of the international
standard, ISO/IEC 20000: 2011 IT Service Management. It covers the
certification requirements of ISO/IEC 20000: 2011 and how the guidance
in ISO/IEC 20000: 2011 can be adopted by an organization to deliver
effective managed services and continually improve those services. The
qualification is aimed at staff in internal and external service
provider organizations who require knowledge and understanding of the
ISO/IEC 20000: 2011 standard and its content.
Objectives Training ISO 20000: 2011
* Describe the scope, aims and use of the ISO/IEC 20000: 2011
* Explain their understanding of the integrated approach to
maintaining IT service management systems and processes that
conform with ISO/IEC 20000: 2011 certification
* Describe the scoping and eligibility requirements and options to
achieve certification
* Understand and describe the requirements of the IT service
management system and the Plan, Do, Check Act cycle
* Understand and describe the objectives and requirements of each
section of the ISO/IEC 20000: 2011 Specification
* Recognize and describe the need to:
* Explain how assessments, reviews and internal audits of IT Service
Management systems against the requirements of the standard are
used.
Â
Audience Training ISO 20000: 2011:
The course is aimed at practitioners, consultants and managers. All of
these roles may be involved in supporting the initial achievement of
ISO/IEC 20000: 2011 certification and then the on-going use of the
service management system.
Contents Training ISO 20000: 2011
* Understanding the application of the standard – when it can be
used and when it may not be applicable
* Assessing readiness and gap analysis
* Defining the scope
* Project steps required to achieve certification
* Producing an improvement plan
* Producing a service management plan
* Using ITIL and other standards to support the development of the
service management system
* Use of tools
* Reviewing the governance requirements when other parties support
the service provider in the operation of processes
* The certification process and the roles involved
* Evidence required for certification
* Improvement activities required after an initial certificate is
awarded.
Methods :
* Presentation
* Discussion
* Case Study
Lead Instruktur
Dr. Ir. Fauzi Hasan. MM, MBA, and Team
JADWAL TRAINING TAHUN 2026
03 – 04 Januari 2026 | 16 – 17 Januari 2026
06 – 07 Februari 2026 | 20 – 21 Februari 2026
05 – 06 Maret 2026 | 19 – 20 Maret 2026
03 – 04 April 2026 | 23 – 24 April 2026
07 – 08 Mei 2026 | 21 – 22 Mei 2026
05 – 06 Juni 2026 | 25 – 26 Juni 2026
09 – 10 Juli 2026 | 23 – 24 Juli 2026
06 – 07 Agustus 2026 | 20 – 21 Agustus 2026
04 – 05 September 2026 | 18 – 19 September 2026
08 – 09 Oktober 2026 | 22 – 23 Oktober 2026
06 – 07 November 2026 | 26 – 27 November 2026
04 – 05 Desember 2026 | 18 – 19 Desember 2026
Metode Training
- Tatap Muka/offline
- Online via zoom
Kota Penyelenggaraan jika offline :
- Bandung
- Jogjakarta
- Surabaya
- Jakarta
fasilitas yang didapatkan
- Training Kit Eksklusif
- Tas
- Name Tag
- Modul
- Flash disk
- Ballpoint
- Block Note
- Souvenir
- Harga yang Reliable
- Trainer Kompeten di bidangnya
- Pelayanan Maksimal untuk peserta
- Penjemputan dari dan ke bandara
Investasi :
Public training : Rp. 4.500.000 (minimum 3 pax)
In House Training : on Call
