TRAINING ITIL SERVICE TRANSITION

TRAINING PENGENALAN ITIL SERVICE TRANSITION

TRAINING PENGELOLAAN PERPUSTKAAN

Program Description:

The  ITIL®  ST  (Service  Transition)  course  is  part  of  the ITIL
Intermediate  Lifecycle stream. The course prepares candidates to take
the  ITIL  Service  Transition  Intermediate exam as well as providing
valuable  knowledge  that  can  be  implemented  in the workplace. The
Service Transition Certificate is a free-standing qualification but is
also  part of the ITIL Intermediate Lifecycle stream. It is one of the
modules  that  leads  to  the  ITIL  Expert  Certificate in IT Service
Management  (ITSM).  The purpose of this module, exam, and certificate
is  to  impart, test, and validate the knowledge on industry practices
in  IT Service Management as documented in the ITIL Service Transition
publication.

Program Objectives:

At the end of the program, the participants will be able to:
* Understand the ITIL Service Transition
* Know   and   understand  the  Service  Transition  principles  and
processes
* Manage people through service transitions
* Organize for Service Transition
* Identify the challenges, critical success factors, and risks
* Implement and improve on Service Transition

Target Audience:

CIOs,  CTOs,  managers,  supervisory  staff,  team leaders, designers,
architects,  planners,  IT  consultants,  IT  audit  managers,  and IT
security  managers  who  require  a detailed understanding of the ITIL
Service  Transition phase of the Lifecycle and the affected processes,
functions and activities, and the application.

Duration:

This program is 4 days of intensive training class.

Requirement:

An  ITIL® Foundation certificate is required and preferably two years
of work experience in an IT Service Management environment.

Assessment:

At  the  end of the program, the participants will be assessed with 90
minutes of ITIL® Service Transition Exam.

Award:

ITIL®   Service   Transition   Certification  will  be  awarded  upon
successfully passing the exam from APMG International (ITIL Accredited
Examination Institute – UK)

Program Modules:

Module 1 : Introduction
* Service Transition introduction
* Purpose and objectives
* Scope of Service Transition
* Service Transition processes
* Value to business
* Context of Service Transition
* Service Transition inputs and outputs
* The ITIL certification scheme
* The exam format

Module 2 : Principles
* Service Transition contents
* Principles and policies
* Best practices
* Optimizing Service Transition performance
* Metrics for alignment with Business and IT plans
* Metrics for Service Transition

Module 3 : Processes
* Transition planning and support
* Change management
* Service asset and configuration management
* Release and deployment management
* Service validation and testing
* Service evaluation

Module 4 : Activities
* Communication
* Organizational change
* Organizational change products
* Planning/implementing change
* Resistance to change
* Stakeholder management

Module 5 : Roles and Responsibilities
* Introduction
* Process owner
* Service owner
* Organizational context
* Relationship with other lifecycle stages
* Key roles and responsibilities

Module 6 : Technology Considerations
* Considerations of technology
* Service Transition support tools
* ITSM technology
* Knowledge management tools
* Collaboration – communities and workflow management
* Configuration management system

Module 7 : Implementation and Improvement
* Justifying Service Transition
* Designing Service Transition
* Introducing Service Transition
* Cultural change
* Risks and value
* Implementation challenges, CSF’s and risks
* Services Transition under difficult circumstances
* Integrated Service Transition processes
* Service Transition in a virtual cloud environment

Module 8 : Appendices
* Business case study and exercises
* Sample exams
* Glossary & acronyms
* Feedback
* Recap

JADWAL TRAINING TAHUN 2026

03 – 04 Januari 2026 | 16 – 17 Januari 2026

06 – 07 Februari 2026 | 20 – 21 Februari 2026

05 – 06 Maret 2026 | 19 – 20 Maret 2026

03 – 04 April 2026 | 23 – 24 April 2026

07 – 08 Mei 2026 | 21 – 22 Mei 2026

05 – 06 Juni 2026 | 25 – 26 Juni 2026

09 – 10 Juli 2026 | 23 – 24 Juli 2026

06 – 07 Agustus 2026 | 20 – 21 Agustus 2026

04 – 05 September 2026 | 18 – 19 September 2026

08 – 09 Oktober 2026 | 22 – 23 Oktober 2026

06 – 07 November 2026 | 26 – 27 November 2026

04 – 05 Desember 2026 | 18 – 19 Desember 2026

Metode Training

1. Tatap Muka/offline
2. Online via zoom

Kota Penyelenggaraan jika offline :

1. Bandung
2. Jogjakarta
3. Surabaya
4. Jakarta

fasilitas yang didapatkan

1. Training Kit Eksklusif
   • Tas
   • Name Tag
   • Modul
   • Flash disk
   • Ballpoint
   • Block Note
   • Souvenir
2. Harga yang Reliable
3. Trainer Kompeten di bidangnya
4. Pelayanan Maksimal untuk peserta
5. Penjemputan dari dan ke bandara

Investasi :

Public training : Rp. 4.500.000 (minimum 3 pax)

In House Training : on Call