TRAINING COMMUNICATION SKILLS FOR SUPERVISORS AND MANAGERS
TRAINING PENGELOLAAN KOMUNIKASI
TRAINING PEMAHAMAN KEMAMPUAN KOMUNIKASI YANG BAIK
DESCRIPTION:
This highly interactive, two-day program is designed to enhance your
communication skills as a supervisor or manager. You will learn
effective tools and techniques for effectively interpreting
communicative behavior. Using a Listening Skills Questionnaire, you
will have the opportunity to evaluate your own listening skills.
Through case studies and exercises, we will discuss ways to listen
effectively, and practice summarizing what others are saying to avoid
or de-escalate conflict. Using the Myers-Briggs Type Indicator, you
will learn about communication styles, your preferences, and
considerations for using another style when interacting with others.
We will use an additional case study to identify best practices in
giving and receiving constructive feedback.
OBJECTIVES
–Â Â Â Â Â Â Â Â Â Â Â Â Â Â Review and discuss the importance of
effective communication.
–Â Â Â Â Â Â Â Â Â Â Â Â Â Â Evaluate your own listening skills.
–Â Â Â Â Â Â Â Â Â Â Â Â Â Â Identify and discuss the 10 keys to
effective listening.
–Â Â Â Â Â Â Â Â Â Â Â Â Â Â Using a case study, discuss
constructive and destructive outcomes for managing
–Â Â Â Â Â Â Â Â Â Â Â Â Â Â Interpersonal communication.
– Â Â Â Â Â Â Â Â Learn how to restate negative sounding
statements into positive ones to avoid escalation.
–Â Â Â Â Â Â Â Â Â Â Â Â Â Â Identify various communication styles
using the Myers-Briggs Type Indicator and
– Â Â Â Â Â Â Â Â Apply them to specific scenarios.
–Â Â Â Â Â Â Â Â Â Â Â Â Â Â Interpret verbal and nonverbal
communication in others.
–Â Â Â Â Â Â Â Â Â Â Â Â Â Â Practice giving and receiving
constructive feedback
OUTLINE
1. Â Â Â Â Â Introductions and Learning Objectives
2. Â Â Â Â Â Importance of Effective Communication
3. Â Â Â Â Â Listening Skills Questionnaire
4. Â Â Â Â Â Keys to Effective Listening
5. Â Â Â Â Â Types of Communication (One-on-One, Group Meetings,
Telephone, Email, etc.)
6.      Interpersonal Communications –words, body language,
tone
7. Â Â Â Â Â Understanding Emotions When Communicating
8. Â Â Â Â Â Selecting an Appropriate Communications Medium
9. Â Â Â Â Â Constructive and Destructive Outcomes for Managing
Interpersonal Communication
10. Â Â Â Â Â Communication Styles of the Myers- Briggs Type
Indicator
11. Â Â Â Â Â Using a Communication Style That is Not Your Preference
12. Â Â Â Â Â Giving/Receiving Constructive Feedback
13. Â Â Â Â Â Action Plan, Summary and Evaluation
TRAINING METHOD
Presentation
Discussion
Case Study
Evaluation
JADWAL TRAINING TAHUN 2026
03 – 04 Januari 2026 | 16 – 17 Januari 2026
06 – 07 Februari 2026 | 20 – 21 Februari 2026
05 – 06 Maret 2026 | 19 – 20 Maret 2026
03 – 04 April 2026 | 23 – 24 April 2026
07 – 08 Mei 2026 | 21 – 22 Mei 2026
05 – 06 Juni 2026 | 25 – 26 Juni 2026
09 – 10 Juli 2026 | 23 – 24 Juli 2026
06 – 07 Agustus 2026 | 20 – 21 Agustus 2026
04 – 05 September 2026 | 18 – 19 September 2026
08 – 09 Oktober 2026 | 22 – 23 Oktober 2026
06 – 07 November 2026 | 26 – 27 November 2026
04 – 05 Desember 2026 | 18 – 19 Desember 2026
Metode Training
- Tatap Muka/offline
- Online via zoom
Kota Penyelenggaraan jika offline :
- Bandung
- Jogjakarta
- Surabaya
- Jakarta
fasilitas yang didapatkan
- Training Kit Eksklusif
- Tas
- Name Tag
- Modul
- Flash disk
- Ballpoint
- Block Note
- Souvenir
- Harga yang Reliable
- Trainer Kompeten di bidangnya
- Pelayanan Maksimal untuk peserta
- Penjemputan dari dan ke bandara
Investasi :
Public training : Rp. 4.500.000 (minimum 3 pax)
In House Training : on Call
