TRAINING ITIL SERVICE STRATEGY

TRAINING PENGELOLAAN PERPUSTAKAAN

TRAINING PRINSIP DASAR IT INFRASTRUCTURE LIBRARY

Program Description

The   ITIL®  SS  (Service  Strategy)  course  is  part  of  the  ITIL
Intermediate  Lifecycle stream. The course prepares candidates to take
the  ITIL  Service  Strategy  Intermediate  exam  as well as providing
valuable  knowledge  that  can  be  implemented  in the workplace. The
Service  Strategy  Certificate is a free-standing qualification but is
also  part of the ITIL Intermediate Lifecycle stream. It is one of the
modules  that  leads  to  the  ITIL  Expert  Certificate in IT Service
Management  (ITSM).  The purpose of this module, exam, and certificate
is  to  impart, test, and validate the knowledge on industry practices
in  IT  Service  Management as documented in the ITIL Service Strategy
publication.

Program Objectives

At the end of the program, the participants will be able to:
* Understand the ITIL Service Strategy
* Know and understand the Service Strategy principles and processes
* Able to do governance on IT based on Service Strategy
* Organize the service management for Service Strategy
* Identify the challenges, critical success factors, and risks
* Implement the Service Strategy

Target Audience

CIOs,  CTOs,  managers,  supervisory  staff,  team leaders, designers,
architects,  planners,  IT  consultants,  IT  audit  managers,  and IT
security  managers  involved  in the ongoing management, coordination,
and   integration   of  strategizing  activities  within  the  Service
Lifecycle.

ITIL® Service Strategy Program Modules

Module 1 : Introduction
* Purpose and objectives
* Scope of Service Strategy
* Service Strategy processes
* Value to the business
* Context of Service Strategy

Module 2 : Principles
* Basic Approach
* Strategy and opposing dynamics
* The four P’s
* Outcomes and outputs
* Services, value, utility, and warranty
* Assets – customer, service, and strategic
* Service providers
* Defining services
* Strategies for customer satisfaction
* Service economics
* Sourcing strategy
* Inputs and outputs with the service lifecycle

Module 3 : Processes
* Purpose and objectives
* Scope
* Value to business
* Policies, principles, and basic concepts
* Activities, methods, and techniques
* Triggers, input, outputs, and interfaces
* Critical success factors and key performance indicators
* Challenges and risks

Module 4 : Governance
* Governance
* Strategy for governance
* Evaluate, direct, monitor
* Governance framework
* What is IT Governance
* Governance bodies
* How Service Strategy relates to governance

Module 5 : Organization
* Organizational development
* Organizational departmentalization
* Organizational design
* Role of service owner
* Strategy, portfolio, financial, and demand roles

Module 6 : Technology Considerations
* Service automation
* Service interfaces

Module 7 : Implementing Service Strategy
* Implementation throughout the lifecycle
* Following the lifecycle approach
* Impact of Service Strategy

Module 8 : Challenges, Critical Success Factors, & Risks
* Challenges
* Risks
* Critical Success Factors

Module 9 : Appendices
* Business case study and exercises
* Sample exams
* Glossary and acronyms
* Forms

JADWAL TRAINING TAHUN 2026

03 – 04 Januari 2026 | 16 – 17 Januari 2026

06 – 07 Februari 2026 | 20 – 21 Februari 2026

05 – 06 Maret 2026 | 19 – 20 Maret 2026

03 – 04 April 2026 | 23 – 24 April 2026

07 – 08 Mei 2026 | 21 – 22 Mei 2026

05 – 06 Juni 2026 | 25 – 26 Juni 2026

09 – 10 Juli 2026 | 23 – 24 Juli 2026

06 – 07 Agustus 2026 | 20 – 21 Agustus 2026

04 – 05 September 2026 | 18 – 19 September 2026

08 – 09 Oktober 2026 | 22 – 23 Oktober 2026

06 – 07 November 2026 | 26 – 27 November 2026

04 – 05 Desember 2026 | 18 – 19 Desember 2026

Metode Training

1. Tatap Muka/offline
2. Online via zoom

Kota Penyelenggaraan jika offline :

1. Bandung
2. Jogjakarta
3. Surabaya
4. Jakarta

fasilitas yang didapatkan

1. Training Kit Eksklusif
   • Tas
   • Name Tag
   • Modul
   • Flash disk
   • Ballpoint
   • Block Note
   • Souvenir
2. Harga yang Reliable
3. Trainer Kompeten di bidangnya
4. Pelayanan Maksimal untuk peserta
5. Penjemputan dari dan ke bandara

Investasi :

Public training : Rp. 4.500.000 (minimum 3 pax)

In House Training : on Call