TRAINING ITIL SERVICE DESIGN

TRAINING PENGENALAN ITIL SERVICE DESIGN

TRAINING DESAIN PELAYANAN PERPUSTAKAAN

Program Description

The ITIL® SD (Service Design) course is part of the ITIL Intermediate
Lifecycle  stream.  The  course  prepares  candidates to take the ITIL
Service  Design  Intermediate  exam  as  well  as  providing  valuable
knowledge that can be implemented in the workplace. The Service Design
Certificate  is  a free-standing qualification but is also part of the
ITIL  Intermediate  Lifecycle  stream.  It  is one of the modules that
leads  to the ITIL Expert Certificate in IT Service Management (ITSM).
The  purpose of this module, exam, and certificate is to impart, test,
and  validate  the  knowledge  on  industry  practices  in  IT Service
Management as documented in the ITIL Service Design publication.

Program Objectives:

At the end of the program, the participants will be able to:
* Understand the ITIL Service Design
* Know and understand the Service Design principles and processes
* Able to do Service Design technology-related activities
* Organize the service management for Service Design
* Identify the challenges, critical success factors, and risks
* Implement and improve on Service Design

Target Audience:

CIOs,  CTOs,  managers,  supervisory  staff,  team leaders, designers,
architects,  planners,  IT  consultants,  IT  audit  managers,  and IT
security  managers  who  require  a detailed understanding of the ITIL
Service  Design  phase  of  the  Lifecycle and the affected processes,
functions and activities, and the application.

Program Modules:

Module 1 : Introduction
* Service Design introduction
* Purpose and objectives
* Scope of Service Design
* Service Design processes
* Value to business
* Inputs and outputs within the service lifecycle
* The Service Design package
* Service acceptance criteria
* The ITIL certification scheme
* The exam format

Module 2 : Principles
* Service Design principles and service composition
* Importance and approach to a balanced design
* Service requirements, business requirements, and drivers
* Design activities and constraints
* Principles and the five aspects of Service Design
* The 5 Design aspects
* Designing service solutions components
* Designing management systems (Service portfolio)
* Designing measurement systems
* Designing technology architectures
* Designing processes
* Service Oriented Architecture (SOA)
* Service Design models
* Delivery models, sourcing options
* Design and development options
* Design and development approaches

Module 3 : Processes
* Key links, inputs and outputs of Service Design
* In-depth design coordination
* Service catalog management
* Service level management
* Capacity management
* Availability management
* IT service continuity management
* Information security management
* Supplier management

Module 4 : Technology Related Activities
* Requirements engineering
* Documenting requirements
* Data and information management
* Application management

Module 5 : Organizing for Service Design
* Function and organizational structures
* The RACI model
* Roles and activity analysis
* Roles and responsibilities within Service Design

Module 6 : Technology Considerations
* Service design tools
* Service management tools
* Tool evaluation criteria

Module 7 : Implementation and Improvement
* Service Design activities related to BIA, SLR’s, Risks
* Six stage implementation approach
* CSF’s and KPI’s
* Prerequisites for success
* Risks

Module 8 : Exam Preparation
* Sample exams
* Feedback
* Recap

JADWAL TRAINING TAHUN 2026

03 – 04 Januari 2026 | 16 – 17 Januari 2026

06 – 07 Februari 2026 | 20 – 21 Februari 2026

05 – 06 Maret 2026 | 19 – 20 Maret 2026

03 – 04 April 2026 | 23 – 24 April 2026

07 – 08 Mei 2026 | 21 – 22 Mei 2026

05 – 06 Juni 2026 | 25 – 26 Juni 2026

09 – 10 Juli 2026 | 23 – 24 Juli 2026

06 – 07 Agustus 2026 | 20 – 21 Agustus 2026

04 – 05 September 2026 | 18 – 19 September 2026

08 – 09 Oktober 2026 | 22 – 23 Oktober 2026

06 – 07 November 2026 | 26 – 27 November 2026

04 – 05 Desember 2026 | 18 – 19 Desember 2026

Metode Training

1. Tatap Muka/offline
2. Online via zoom

Kota Penyelenggaraan jika offline :

1. Bandung
2. Jogjakarta
3. Surabaya
4. Jakarta

fasilitas yang didapatkan

1. Training Kit Eksklusif
   • Tas
   • Name Tag
   • Modul
   • Flash disk
   • Ballpoint
   • Block Note
   • Souvenir
2. Harga yang Reliable
3. Trainer Kompeten di bidangnya
4. Pelayanan Maksimal untuk peserta
5. Penjemputan dari dan ke bandara

Investasi :

Public training : Rp. 4.500.000 (minimum 3 pax)

In House Training : on Call