TRAINING ITIL PLANNING, PROTECTION, & OPTIMIZATION
TRAINING PENGENALAN ITIL
TRAINING PENGELOLAAN PERPUSTAKAAN
Program Description
The ITIL® Intermediate Qualification: Planning, Protection, and
Optimization (PPO) certificate is a free-standing qualification but is
also part of the ITIL Intermediate Capability stream and one of the
modules that leads to the ITIL Expert Certificate in IT Service
Management (ITSM). The purpose of this training module, associate
exam, and certificate is respectively to impart, test, and validate
the knowledge on industry practices in IT Service Management as
documented in the ITIL Planning, Protection, and Optimization
publication. The ITIL Certificate in Planning, Protection, and
Optimizing is intended to enable the holders of the certificate to
apply PPO practices during the Service Management Lifecycle.
Program Objectives
At the end of the program, the participants will be able to:
* Understand the service design in PPO and Lifecycle context
* Understand processes across the Service Lifecycle pertaining to
the practice elements within planning, protection, and
optimization
* Apply Capacity Management as a capability to realize successful
Service Design
* Apply Availability Management as a capability to realize
successful Service Design
* Apply IT Service Continuity Management as a capability to support
overall Business Continuity Management
* Apply Information Security Management as part of the overall
corporate governance framework
* Define and apply demand management
* Define planning, protection, and optimization roles and
responsibilities
* Understand technology and implementation considerations
* Define organizational roles relevant to PPO
* Define and identify challenges, critical success factors, and
risks for planning, protection, and optimization
ITIL® Planning, Protection, & Optimization Program Modules
Module 1 : Introduction
* Course objectives,
* Context service design
* Service design, purpose, and objectives
* Service design scope, value to the business
* Service design basics
* The role of design coordination
* The ITIL certification scheme
Module 2 : Capacity Management
* Introduction, purpose, and objectives
* Scope, value to the business
* Planning
* The three sub-processes
* Proactive and reactive activities
* Design related activities
* Ongoing interactive activities
* Monitoring and analysis
* Tuning
* Implementation
* Demand management in capacity management
* Modeling and trending
* Application sizing
* Triggers, inputs, outputs, interfaces
* Information management
* CSF’s and KPI’s
* Challenges and risks
Module 3 : Availability Management
* Introduction, purpose, and objectives
* Scope, value to the business
* Two interconnected levels
* Availability aspects
* Process activities, methods, techniques
* Reactive activities
* Monitor and measure, analyze and report
* Proactive activities
* Designing for availability, analysis techniques
* Planned and preventative maintenance
* Availability testing and service outage
* Continual review
* Triggers, inputs, outputs, interfaces
* Information management
* CSF’s and KPI’s
* Challenges and risks
Module 4 : IT Service Continuity Management
* Introduction, purpose, and objectives
* Scope, value to the business
* Policies and principles
* Stage 1 – Initiation
* Stage 2 – Requirements and strategy
* Stage 3 – Implementation
* Stage 4 – Ongoing operation
* Invocation, triggers, inputs, outputs
* Information management
* CSF’s and KPI’s
* Challenges and risks
Module 5 : Information Security Management
* Introduction, purpose, and objectives
* Scope, value to the business
* Policies, principles, and basic concepts
* The information security policy
* Security management framework
* Control, plan, implement, evaluate, maintain
* Security controls
* Triggers, inputs, outputs, interfaces
* Information management
* CSF’s and KPI’s
* Challenges and risks
Module 6 : Demand Management
* Introduction, purpose, and objectives
* Scope, demand versus capacity
* Value to the business, supply, and demand
* Gearing service assets
* Policies, principles, and basic concepts
* Demand management through the lifecycle
* Activities
* Triggers, inputs, outputs, interfaces
* Information management
* CSF’s and KPI’s
* Challenges and risks
Module 7 : Roles and Responsibilities
* Roles in ITIL
* Generic service owner role
* Generic service manager role
* Generic process practitioner role
* Availability process manager
* Capacity process manager
* IT service continuity process manager
* Information security manager
* Demand management process owner
* Demand management process manager
Module 8 : Challenges, Critical Success Factors, and Risks
* Generic requirements
* Evaluation criteria
* Best practices
* Challenges, CSF’s, and risks
* Planning and implementation of service management technologies
* Considerations for implementing technologies
Target Audience:
IT Managers, Operational staffs, and anyone who require a deeper
knowledge of or involved in the Service Offerings & Agreements cluster
of processes and functions.
JADWAL TRAINING TAHUN 2026
03 – 04 Januari 2026 | 16 – 17 Januari 2026
06 – 07 Februari 2026 | 20 – 21 Februari 2026
05 – 06 Maret 2026 | 19 – 20 Maret 2026
03 – 04 April 2026 | 23 – 24 April 2026
07 – 08 Mei 2026 | 21 – 22 Mei 2026
05 – 06 Juni 2026 | 25 – 26 Juni 2026
09 – 10 Juli 2026 | 23 – 24 Juli 2026
06 – 07 Agustus 2026 | 20 – 21 Agustus 2026
04 – 05 September 2026 | 18 – 19 September 2026
08 – 09 Oktober 2026 | 22 – 23 Oktober 2026
06 – 07 November 2026 | 26 – 27 November 2026
04 – 05 Desember 2026 | 18 – 19 Desember 2026
Metode Training
- Tatap Muka/offline
- Online via zoom
Kota Penyelenggaraan jika offline :
- Bandung
- Jogjakarta
- Surabaya
- Jakarta
fasilitas yang didapatkan
- Training Kit Eksklusif
- Tas
- Name Tag
- Modul
- Flash disk
- Ballpoint
- Block Note
- Souvenir
- Harga yang Reliable
- Trainer Kompeten di bidangnya
- Pelayanan Maksimal untuk peserta
- Penjemputan dari dan ke bandara
Investasi :
Public training : Rp. 4.500.000 (minimum 3 pax)
In House Training : on Call
