TRAINING ITIL | IT INFRASTRUCTURE LIBRARY V3 FOUNDATION

TRAINING PENGENALAN ITIL

TRAINING PENERAPAN IT PADA INFRASTRUKTUR PERPUSTAKAAN

COURSE DESCRIPTION

The  ITIL®  Foundation course is the entry level certification course
for IT Service Management Best Practices training in ITIL. This course
covers the latest version of core ITIL best practices presented from a
lifecycle  perspective.  The course introduces the principles and core
elements  of  IT  service  management  (ITSM)  based  on ITIL. ITIL is
comprised of five core publications: Service Strategy, Service Design,
Service   Transition,   Service   Operations   and  Continual  Service
Improvement,   promoting  alignment  with  the  business  as  well  as
improving operational efficiency.

This  course  is  delivered  using  an exciting case study designed to
further  enhance  and  cement  the  candidates  understanding of ITIL.
Students  who  have  attended  this  course  are  suitably prepared to
successfully  take  the  associated ITIL Foundation certification test
which  is  a  requirement  for  attending  any of the further learning
courses (ITIL intermediate level training) available in this track.

COURSE AND LEARNING OBJECTIVES
* Identify  the  principles  and  concepts  of IT Service Management
based on ITIL
* Identify   the   best   practices   of  implementing  ITIL  in  an
organization
* Define the terminology used in ITIL
* Identify   the  concepts  and  definitions  used  in  the  Service
Lifecycle
* Define Service Strategy concepts
* Define Service Design concepts
* Define Service Operations concepts
* Define Service Transition concepts
* Define Continual Service Improvement concepts
* Define the roles, processes, and components within key areas of IT
Service Management based on ITIL
* Prepare the student to take the ITIL Foundation Certification exam

PRE-REQUISITES

There  are  no  pre-requisites  for  this  course,  although  a  basic
knowledge of Service Management concepts will be helpful.

TARGET GROUP
* Individuals   who  require  a  basic  understanding  of  the  ITIL
framework  and  how  it  may  be used to enhance the quality of IT
service management within an organization.
* IT  professionals  who are working within an organization that has
adopted  and  adapted  ITIL  who  need  to  be  informed about and
thereafter contribute to an ongoing service improvement programme.
* Target  Audience: IT Professionals, IT Support Staff, Application,
Project  and  Business  Managers,  and  Any  member  of an IT team
involved in the delivery of IT Services.

ITIL FOUNDATION COURSE MODULES

Module 1: Introduction
* Introduction/Housekeeping
* Introduction to key ITIL concepts
* IT as a Service
* Introduction to processes and process management
* The Service Lifecycle approach

Module 2: Service Strategy
* Purpose, goal, objectives & Scope
* Value Creation through Services
* Assets – Resources and Capabilities
* Service Strategy – Main activities
* Service Strategy processes
* Service Portfolio management
* Demand management
* Financial management
* Business Relationship Managemen

Module 3: Service Design
* Purpose, goal, objectives & Scope
* Service Design processes
* The 4 P’s
* Service Design aspects
* Service Catalog Management
* Service Level Management
* Capacity Management
* Availability Management
* IT Service Continuity Management
* Service Portfolio
* Information Security Management
* Supplier management
* Design Coordinatio

Module 4: Service Transition
* Purpose, goal, objectives & Scope
* Service Transition value to the business
* Technology and architecture in Service Transition
* Service Transition Processes
* Change Management
* The 7 R’s of Change Management
* Service Asset and Configuration Management
* Release and Deployment Management
* Knowledge Management

Module 5: Service Operation
* Purpose, goal, objectives & Scope
* Service Operation definitions
* The Service Desk
* Technical Management
* Application Management
* IT Operations Management
* Service Operations Processes
* Event Management
* Request Fulfillment
* Problem Management
* Access Management

Module 6: Continual Service Improvement
* Purpose, goal, objectives & Scope
* Models and Processes
* The Deming Cycle
* Measurement and metrics
* Continual Service Improvement activities
* Risk management
* Continual Service Improvement interfaces
* Interface with Service Level Management

Module 7: Exam Preparation

JADWAL TRAINING TAHUN 2026

03 – 04 Januari 2026 | 16 – 17 Januari 2026

06 – 07 Februari 2026 | 20 – 21 Februari 2026

05 – 06 Maret 2026 | 19 – 20 Maret 2026

03 – 04 April 2026 | 23 – 24 April 2026

07 – 08 Mei 2026 | 21 – 22 Mei 2026

05 – 06 Juni 2026 | 25 – 26 Juni 2026

09 – 10 Juli 2026 | 23 – 24 Juli 2026

06 – 07 Agustus 2026 | 20 – 21 Agustus 2026

04 – 05 September 2026 | 18 – 19 September 2026

08 – 09 Oktober 2026 | 22 – 23 Oktober 2026

06 – 07 November 2026 | 26 – 27 November 2026

04 – 05 Desember 2026 | 18 – 19 Desember 2026

Metode Training

1. Tatap Muka/offline
2. Online via zoom

Kota Penyelenggaraan jika offline :

1. Bandung
2. Jogjakarta
3. Surabaya
4. Jakarta

fasilitas yang didapatkan

1. Training Kit Eksklusif
   • Tas
   • Name Tag
   • Modul
   • Flash disk
   • Ballpoint
   • Block Note
   • Souvenir
2. Harga yang Reliable
3. Trainer Kompeten di bidangnya
4. Pelayanan Maksimal untuk peserta
5. Penjemputan dari dan ke bandara

Investasi :

Public training : Rp. 4.500.000 (minimum 3 pax)

In House Training : on Call